We're glad you asked! We want you and your pet to be 100% satisfied with our products. It is important to us to have happy customers.
If you or your pet is not 100% satisfied with any of our pet treat products or accessories, you have 14 calendar days from the date of receipt of your purchase to notify us of your problem. We will then send you either A) replacement treats or accessories, or B) a full refund of your purchase, including shipping costs.
This policy applies to all of the pet treats and accessories we sell that are not marked as "Close Out". All Close Out items are non-refundable. Note that abuse of this policy may be subject to management suspending your account, and blocking further purchases by you from Pet Nibbles.
For further information about returns, please see our return policy.